Wikis and FAQs

Unlike docs and meetings, every team can have its own Wiki and FAQ databases housed in its teamspace. Your general teamspace will probably a have company-wide wiki too.

Wikis are places where employees can find information on processes, policies, and more. These pages typically have a longer shelf life than docs or meetings. Two key properties live on Wikis:

• Owner → identifies the person who is responsible for the content of the page. This person is usually the best source of additional information or details about the page's content.

• Verification → shows a team member that the information they're reading is up to date. When the verification expires, the page owners will receive a notification that it's time to re-verify or update the page content.

FAQs are another category of knowledge for miscellaneous information that encourage documentation and enhance discoverability of Wiki content.

• FAQs can be related to wiki pages to provide context when team members ask a question.